Welcome to
WATERS EDGE CO
where we co-create better workplaces through communication and connection
Come to the Waters Edge for
TRAINING that is engaging, fresh, and practical, providing the communication skills needed to strengthen communication excellence and, in turn, organizational effectiveness.COACHING that catapults the positive impact of presentation, leadership, feedback, conflict, management skills, and more, to the next level.CONSULTING that provides expert insights and suggestions through human-centered needs assessments.
Signature Programs at Waters Edge Co.
Kindful Communication™
Rooted in emotional intelligence (EI) and wrapped in intention and authenticity, this practice embeds empathy, awareness, and clarity into everyday interactions. Kindful communication reduces defensiveness, increases connection, and strengthens relationships, even in the toughest conversations.Business Communication Core (BCC)
Your personal brand, even if you think you don’t have one, is conveyed through many channels. Using the Waters Edge 4 Knows model, the BBC fosters confidence and competence in spoken and written communication, including presentations, emails, meetings, and necessary, albeit challenging, conversations.
True North Team Alignment(TNTA)
Every high-performing team has a compass. This heralded program helps groups define their shared purpose, identify and appreciate strengths of and differences among team members, manage communication challenges, and plan the next steps to move forward with more unity, trust, and commitment.HERO™ Service
The rise in AI automation and the decline in human service quality are countered by HERO service providers, the customer-facing people who save the day every day. Elevate the customer experience at every point of contact by demonstrating four service superpowers: Helpfulness, Empathy, Reliability, and Openness.
Meet Michelle Waters, Founder
The first thing you should know about me is that I love what I do!I've devoted my entire career, 25+ years, to researching, writing, and talking about communication. I've traveled the world teaching leaders of all levels how to be more intentional, connected, and effective. Committed to my own development and improvement, I embrace a learner's mindset (the same one I ask my training and coaching clients to adopt!). My approach to all projects is research-grounded, audience-focused, and human-centered. ☀️WHAT I DO BEST:✔ Create curated learning experiences people actually enjoy and remember long after the course is over✔ Make emotional intelligence and communication models practical, useful, and customizable✔ Coach leaders to lead with clarity, humility, and presence✔ Strengthen trust and collaboration on teams navigating change + complexity✔ Co-author of nationally award-winning college communication textbooks 🤓Let's connect to discover what's possible!
What Clients Are Saying
“Participating in the Manager Essentials program facilitated by Michelle Waters (of Waters Edge) in Spain was a standout moment in my leadership journey. Her ability to create an inclusive, high-energy, and deeply reflective learning space was impressive. What struck me most was her agility in adapting to a multicultural audience, making everyone feel seen and valued — all while delivering strong, actionable content with grace and clarity. A true facilitator in every sense.”O. El Qacemi, SEI Manager of Morocco, Former Senior HRBP
and Talent Manager, Driscolls"I had the pleasure of working with Michelle to deliver training, and I was impressed by her energy, flexibility, and content expertise. We were looking for an experiential learning program that would engage our team through interactive activities, focusing on effective business communication skills for all levels. Michelle truly delivered, incorporating our specific goals and objectives into a comprehensive
program that met our needs."A. Levie, Workplace Experience Director, CBRE